Terms & Conditions

Cancellations

Cancellations need to be made four days in advance; otherwise the guest is liable to pay the full amount. The organizational costs will still apply, when tours have been personalized and cater to specific requests. In case of severe adverse weather, you may cancel your booking up to one day before the scheduled tour. We will try our best to assist in rescheduling your booking.  Upon request The Hague Tours can arrange rain ponchos.  The Hague Tours reserves the right to cancel reservations due to unexpected occurrences without forewarning. In such a case, full refund of any payments received shall constitute full settlement. There is no refund for leaving a trip early. Deviations of tour routes are sometimes necessary and are made at the discretion of the tour guide in accordance with company policies.

Arriving Late

When arriving after 30 minutes of scheduled tour begin; There will be no refund when arriving late. The exact time of coming too late will be subtracted from the scheduled tour time. Or: The tour will have its original length, yet charges will apply for the overtime (€75,- per hour). This option, however, is subject to the tour guide’s availability.

Damage

The Hague Tours shall supply the equipment in a safe and roadworthy condition. The participant will be held responsible for any serious damage caused to The Hague Tours’ equipment upon return. The costs of the repair will be brought into the participant’s account. Reparation costs are according to a third-party bicycle repair shop (e.g. bent wheel €25,-, new wheel €65,-, bent bicycle fork €75,-).

Lost or Theft

The Hague Tours cannot be held responsible for the loss or theft of any personal items during a tour. In case of losing the keys to the bicycle’s lock a charge of €17.50 applies for the replacement. The participant is liable for any loss or theft of The Hague Tours’ equipment arising during the time of the tour.

Personal damage/injury

Every precaution is taken on tour to ensure all clients safety, however, The Hague Tours accepts no responsibility for any personal damage or injury that arises during a tour.

Payment

The number of participants that are confirmed by The Hague Tours 24 hours prior to the scheduled tour date is the number of participants that will be charged. 50% of the total costs must be prepaid, in case the scheduled tour costs more than €250. The balance should be settled on the day of the scheduled tour.